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IT Support: Troubleshooting Microsoft Office


Learn to troubleshoot the most common issues in Office for Windows and Office for Mac.

Enrollment is Closed

About this course

This course is part of the Microsoft Professional Program Certificate in IT Support.

IT Support: Troubleshooting Microsoft Office is designed to introduce students to the basics of setting up an email client in Outlook, troubleshooting connectivity issues, and troubleshooting cloud storage. Since support professional may be working with Windows or Mac, the troubleshooting principles are explored on both platforms.

What you'll learn

  • Troubleshoot Office download, installation, and activation issues
  • Troubleshoot Office
  • Troubleshoot cloud storage
  • Troubleshoot Outlook

Meet the instructors

Robert Deupree Jr

Robert Deupree Jr

Senior Content Developer Microsoft

Robert Deupree Jr. is a Senior Content Developer with the Microsoft Learning eXperiences team. After a first career as a marine biologist, Robert joined Microsoft as a biology writer for Encarta Encyclopedia and has continued creating Microsoft training content for over 20 years.

  1. Course Number

    CLD262x
  2. Classes Start

  3. Classes End

  4. Estimated Effort

    Total 8 to 16 hours